jeeta5 Privacy Policy

jeeta5 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the jeeta5 website at jeeta5.app. This Privacy Policy sets out, in clear and accessible English, the manner in which jeeta5 collects, processes, stores, shares, and protects personal data in connection with the operation of its online betting and casino platform serving players across Bangladesh.

This Privacy Policy applies to all users of the jeeta5 platform, including registered account holders, visitors who browse the website without creating an account, and individuals who communicate with jeeta5 via live chat, email, or any other channel. By accessing jeeta5.app or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read in conjunction with the jeeta5 Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters relating to personal data, this Privacy Policy shall take precedence. The "Effective Date" shown in the hero section above represents the date on which the current version of this policy came into force.

jeeta5 collects personal data in several categories depending on the nature of your interaction with the platform. The following table summarises the categories of personal data we hold and specific examples within each category.

jeeta5 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents provided for KYC purposes incidentally contain such information. In such cases, the data is used solely for identity verification and is not processed for any other purpose.

jeeta5 collects personal data through the following channels:

• Direct submission: Data you provide when creating an account, completing identity verification, making a deposit or withdrawal request, or submitting a support request.
• Automated technical collection: Data collected automatically via cookies, web beacons, server logs, and similar technologies when you visit or interact with the jeeta5 website. See Section 7 for details on cookies and tracking technologies.
• Third-party payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other payment service providers when you initiate a deposit or withdrawal.
• Third-party game providers: Aggregated gameplay data received from licensed game studios (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) in connection with games you play on the platform. This data does not identify you personally to the game provider.
• Identity verification services: Where jeeta5 uses a third-party identity verification service to process KYC documents, that service transmits the verification outcome (pass/fail and extracted identity fields) back to jeeta5.
• Fraud detection systems: Automated risk-scoring data generated by jeeta5's internal and third-party fraud detection systems based on behavioural and technical signals.

jeeta5 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which jeeta5 relies are as follows:

• Contractual necessity: Processing required to enter into and perform the contract with you — specifically, to create and maintain your account, process bets, and handle financial transactions.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money-laundering (AML) requirements, know-your-customer (KYC) obligations, and fraud prevention duties.
• Legitimate interests: Processing carried out for jeeta5's legitimate business interests where those interests are not overridden by your fundamental rights, including fraud detection, platform security, abuse prevention, and product improvement analytics.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, sending promotional communications to your registered mobile number or email address. You may withdraw consent at any time by contacting [email protected].

jeeta5 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, verify your identity, manage your profile settings, and maintain accurate records of your account activity.
• Payment processing: To process deposits via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to process withdrawal requests to your registered payment wallet.
• Bet settlement and game operation: To record bets placed, calculate and credit winnings, resolve bet disputes, and deliver casino and slots gameplay via licensed game providers.
• Responsible gaming tools: To implement and enforce deposit limits, cooling-off periods, and self-exclusion requests you have activated on your account.
• Customer support: To respond to your queries, complaints, and account requests submitted via live chat or email, and to maintain records of support interactions for quality assurance.
• Fraud prevention and platform security: To detect, investigate, and prevent fraud, money laundering, underage gambling, multi-accounting, and other prohibited conduct as set out in the jeeta5 Terms & Conditions.
• Legal compliance: To fulfil jeeta5's obligations under applicable law, including retention of transaction records and cooperation with lawful requests from competent authorities.
• Marketing communications (with consent): To send you promotional offers, bonus notifications, and platform updates via SMS or email where you have provided consent. You may opt out at any time.
• Platform analytics and improvement: To analyse aggregate usage patterns, identify technical issues, and improve the performance, design, and content of the jeeta5 platform.

jeeta5 does not use personal data for automated decision-making that produces significant legal effects on individual players, except where required to do so by law or where the decision directly concerns fraud prevention or account security.

jeeta5 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared only in the limited circumstances described below, and only to the extent necessary for the relevant purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment partners receive only the transaction data necessary to process a specific deposit or withdrawal. They are contractually required to handle this data securely and in accordance with applicable law.
• Identity verification providers: Where a third-party KYC service is used, your identity documents and extracted data fields are shared solely for the purpose of verifying your identity. The provider is not permitted to use this data for any other purpose.
• Game providers: Licensed game studios receive a session token and player-side gameplay data necessary to deliver the game experience. They do not receive your full personal profile, contact details, or financial data.
• Fraud detection and analytics vendors: Aggregated and pseudonymised technical and usage data may be shared with platform security and analytics vendors to detect fraudulent activity and analyse platform performance. These vendors process data only on jeeta5's instructions.
• Legal and regulatory authorities: jeeta5 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by a lawful order, warrant, or applicable legal obligation. jeeta5 will, where legally permitted, notify you of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jeeta5's business assets, personal data held by jeeta5 may be transferred to the acquiring entity, subject to equivalent data protection obligations.

jeeta5 uses cookies and similar tracking technologies to operate, secure, and improve the platform. A cookie is a small text file stored on your device when you visit a website. jeeta5 uses the following categories of cookies:

You may manage or disable non-essential cookies at any time through your browser's settings. Please note that disabling functional or analytics cookies may affect your experience on the platform. jeeta5 does not use third-party advertising cookies or behavioural targeting cookies.

jeeta5 employs a multi-layered security architecture to protect the personal data it holds. The key security measures in place include:

• SSL/TLS encryption: All data transmitted between your browser or device and the jeeta5 servers is encrypted using industry-standard TLS 1.2 or higher. This applies to login credentials, payment details, and all other data submitted via the platform.
• Data at rest encryption: Personal data stored in jeeta5's databases — including identity documents and financial transaction records — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to jeeta5 personnel and authorised third-party processors who require it for their specific role. Access is governed by role-based permissions and reviewed regularly.
• Intrusion detection and monitoring: jeeta5's platform infrastructure is monitored around the clock for unusual access patterns, data exfiltration attempts, and other potential security incidents.
• Penetration testing: The jeeta5 platform undergoes periodic security testing by qualified professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that is likely to result in harm to affected individuals, jeeta5 will notify impacted players promptly and take immediate steps to contain and remediate the breach.

While jeeta5 takes all reasonable technical and organisational measures to protect your personal data, no internet-based system is completely immune to security risks. You are responsible for maintaining the confidentiality of your account password and for ensuring that your device is protected by up-to-date security software.

jeeta5 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction to comply with financial record-keeping obligations.
• KYC and verification documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for a period of three (3) years from the date of the last interaction, unless the communication relates to an unresolved complaint or legal claim, in which case it is retained until the matter is fully resolved.
• Technical and usage data (cookies and logs): Retained for up to thirteen (13) months from collection, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised. Where data is anonymised rather than deleted, the resulting data set cannot be used to identify you and is no longer subject to this Privacy Policy.

As a jeeta5 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your account username and the nature of your request. jeeta5 will respond within 30 days of receiving a valid request.